Documentations version: 1.0

Introduction


Thank you for using hqwebinar. We covered almost everything in this document that how easily you can create your webinars. If you have any questions that are beyond the scope of this help file, please feel free to contact us.

How to create my first webinar?


You can do it in 3 easy steps:

  1. After successfully logging in to hqwebinar go ahead and click on 'Create New Webinar' button.





    Enter the following details as shown in the figure below:

    • Webinar Title - The title you want to give to your webinar

    • Webinar Timezone - The timezone in which you live (Eg: For U.S.A. and Canada it is (-05:00) Eastern Time

    • Webinar Picture - Upload the picture for your webinar. This will be shown alongside your webinar name.

    • Webinar Tags - It would bring your webinar to the top of the searching results in Google as well as in hqwebinar marketplace (i.e. live like webinars section). Enter terms closely related to your webinar. The tag tells the type of your webinar(teaching, marketing, seminar, etc.). Also, you can add some specific terms for your webinar.






  2. Also select the Date and Time as follows:

    • Date - Select the date of your webinar.

      NOTE: You cannot select the date in the past.


    • Time - Select the time of your webinar. Please mind the AM/PM while selecting the time.

      NOTE: You can select time of your webinar that is atleast 5 minutes ahead of your current time. Otherwise, you will get an error saying, 'Oops! You can't set webinar time in the past'.


    Click on 'Save->' button to go to the next screen.

    Now you will get options to:

    • Join the room - Click here to join the room and go to the backstage of your webinar.

    • Webinar description - Enter the description of your webinar here. This will be shown on the registration page for the attendees.






  3. Select your 'Chat preference' and 'Redirect your attendees' to specific webpage.

    • Chat preference

        Public:

        • In public chat everyone can see the messages of each other.

        • However, if the presenter or his coordinators want to send private messages to the attendes they can. This can be done by simply clicking on the name of attendee in the attendee list and write your message in the message box then hit (enter/return) key to send your message.

        • The replies of the attendee however would be public i.e. can be viewed by all.

      • Private:

        • In private chat messages from attendees can be viewed by presenter and coordinators only.

        • However, if the presenter or his coordinators want to send private messages to the attendes they can. This can be done by simply clicking on the name of attendee in the attendee list and write your message in the message box then hit (enter/return) key to send your message.

        • The replies of attendee could be seen by presenter and coordinator only and not by other attendees.






    • Redirect the attendees to a custom webpage by selecting 'Yes' below.



      Click on 'Save' button to save your settings.


  4. After clicking on 'Join Room' you will land up on the pages below.

    1. We have given you features after giving it a serious thought.
      1. Start/Stop Camera.

      2. Mute the microphone.

      3. Full screen the video section.

      4. Chat with your attendees in private or general chat through this tab section.

      5. Write notes for your reference after the completion of webinar.

      6. Status button tells whether you are 'Offline' or 'On Air'.








    2. At the bottom of the image you can see other important features too.
      1. You can view the list of attendees online.

      2. Number of the viewers online.

      3. Number of the presenters online.








  5. Go backstage to manage your webinar settings.

    1. Manage coordinators: You can manage coordinators who are presenting with you from here.

    2. Manage resources: You can send links such as 'One Time Offers' in this section. Also you can add an image to the shared resources.

    3. Handouts: You can manage handouts i.e. the pdf files or text documents in this section.







Now, we will see 3 types of webinars:


    Live Webinar

    • Click on the 'Create New Webinar' button.





    • Select the live webinar to create it.





    • Fill in the details of the webinar and click on 'Save' button.








  1. Semi-Live Webinar

    • Click on the 'Create New Webinar' button.





    • Select the semi-live webinar to create it.





    • We need to transcode the video you upload so it will take 20 minutes to cook it for you.





    • After this, you need to add the details to save the webinar.








  2. Evergreen Webinar

    • Click on the 'Create New Webinar' button.





    • Select the evergreen webinar to create it.





    • Fill in the details of the webinar and click on 'Save' button.





Hurray! You are all set now to start the webinar now. You can now share the registration url as told in Step 2 to the viewers to register for the webinar and join it.




Reminder Mails


Its just a 3 step task.

Login to hqwebinar and follow the steps as below:

  1. As in the image below click on 1->My Events and then on 2->The webinar for which you want to setup the reminder mails.




  2. As in the image below click on 1->'Reminders' and then on 2->'Disabled' which will change the status to enabled.




  3. As in the image below click on 1->'Instant Confirmation' and then on 2->'Disabled' which will change the status to 'enabled'.



    Scroll down to the bottom of 'Instant Confirmation' section. You will see something as in the image below.



    Click the save button to save the changes. Also, in the email there is a button to add to calendar for one who receives the mail.

NOTE: You can edit the e-mail for all 4 email types listed as:

  1. Instant Confirmation

  2. 24 hours before

  3. 1 hour before

  4. 15 minutes before

To edit all of these follow the above three steps.

Do you want to see the lead generated from all your webinars?


Its just a 1 step task.

Login to hqwebinar and follow the steps as below:

  1. After logging in to hqwebinar click on 'Contacts' tab on the top of page as shown in the image below.
    1. Here you can also search for a particular contact from the list.

    2. You can also select the number of records you want to see on one page.





Do you have doubts about how to manage your customers in Resellers Licence?


Its easy just go to the 'My Customers' section as shown in the image below



  1. You will be landed on page 'My Customers'. You can add/delete your customers from here.
    1. Here, click on 'Create New Customer' to create a new licence.

      1. Here enter the details of the customer as shown in image below.


      2. The new customer will be shown on the list as below.



    NOTE 1: You have to create the account yourself for your customers. It will not be created automatically when you receive the payment from your customers.

    NOTE 2: There is a bonus for you. Suppose you delete the account of one customer from here and you wish to resell the same licence to someone else, you can do it by adding him here.

Having issues to change or reset your password?


Here is what you were looking for!

Login to hqwebinar and follow the steps as below:

  1. After logging in to hqwebinar click on Profile Menu tab on the top right of the page as shown in the image below.
    1. Here you get three options

      1. Profile
      2. Email Settings
      3. Change Password

      Lets pick it up one by one.

      1. Profile
        1. You can customize the profile as below.



      2. Email Settings
        1. You can edit the email settings as below.



      3. Password Issues
        1. You can edit the password issues as below.



      4. Theme Scheme

        1. You can change the theme of the webinar as below. Enter the hash of the color and you can set the theme of the hqwebinar platform as per your presence.



Testimonials


See what our customer family has to say about the product?




Video Tutorials


How to live stream on YouTube alongwith HQWebinar?






How to live stream on YouTube alongwith HQWebinar?






Resources


Its just a 3 step task.

Login to hqwebinar and follow the steps as below:

  1. As in the image below click on 1->My Events and then on 2->The webinar for which you want to setup the reminder mails.




    1. Click on 'Resources' marked with number 1
    2. Click on 'Add Webinar Resource' marked with number 2





  2. You can add the resources as follows:
    1. Select the type of presentation material i.e. Video or Presentation
    2. Give a name to the uploaded material
    3. Click on 'Browse' to upload the file with formats as pdf and csv only.
    4. Click on 'Save Presentation Material' button





Tracking


Its just a 2 step task.

Login to hqwebinar and follow the steps as below:

  1. As in the image below click on 1->My Events and then on 2->The webinar for which you want to setup the reminder mails.




  2. Now click on 'Tracking' marked with numeric '1' in the figure
    1. Insert the tracking pixel (i.e. the code snippet) in the area marked with number 2.
    2. Click on number 3 to save the code.




    You can do the same for 'Thank you page' and 'Webinar Room Page'

Branding


Its just a 3 step task.

Login to hqwebinar and follow the steps as below:

  1. As in the image below click on 1->My Events and then on 2->The webinar for which you want to setup the reminder mails.




  2. Now click on 'Branding' marked with numeric '1' in the figure
    1. Upload your logo

    2. Choose your color scheme - This color scheme would be used for:
      1. Registrants mail

      2. Thank you page

      3. countdown timer on the registration page


    3. Sample logo.






  3. You can also select where you want to enable branding:
    1. Pages (Registration, Thank You, and Recording)

    2. Confirmation and Reminder Emails

    3. Webinar Room






Manage Coordinators


You can do it in 2 easy steps:

  1. As shown in the image below,
    • - click on 1->My Events

    • - click on 2->The webinar for which you want to setup the reminder mails.





  2. You will land on this page.
      Now, fill out these details:
    1. Coordinator Name

    2. Coordinator Email - The invitation to become the coordinator will go to this link.





    After this click on the 'Add Coordinator' button in green color.


  3. After addition of the coordinator you can see him like this. The status is pending as the coordinator has yet not accepted the invitation.

    NOTE: Incase the status does not change to 'ACTIVE' kindly refresh the page.




Your profile


You can do it in 2 easy steps:

  1. Click on the 'Settings' tab on the top of the image below.

  2. Inside the settings tab you will see three options:
    1. Profile

    2. Billing

    3. Email Settings


  3. Click on Profile tab.




Billing


Stay tuned! We are working on it to bring out the best deals for you.

Email settings


It is 2 step process.

  1. Login to hqwebinar and then click on settings tab as shown in the figure.


  2. Fill in the details:
    1. Sender Name

    2. Sender Email

    3. Custom Signature

    Click on 'UPDATE' button.




Do you want to know who all registered for your webinar?


You can view it from here.

  1. After successfully logging in go to events section and click on your webinar event.





    You will land up here.


  2. Now click on the registrations tab on the left marked with number 1 in the figure below.





    Here, in this figure there are 0 registrants. The number would increase as soon as people will start registering for the event.


How to edit the registration form?


You can do it in 2 easy steps:

  1. After successfully logging in go to events section and click on your webinar event.





    You will land on this page.


    1. Now follow the steps 1, 2 and 3 as shown in the figure below.
    2. Registrations section
    3. Click on 'FORM' section
    4. Click on 'ADD TEXT FIELD' button to edit.





How to integrate an app with hqwebinar?


You can do it in 2 easy steps:

  1. After successfully logging in go to events section and click on your webinar event.





    You will land up here.


  2. Now follow the steps 1, 2, 3, 4 and 5 as shown in the figure below

    1. Click on Registrations section on the left

    2. Then on App Integration tab to open it.

    3. Select the details from the dropdown

      • - App name

      • - Choose the list






    Don't forget to click on the 'Save' button to save your settings.


From where can I view my webinar recordings?


Its a 1 step task:

  • I assume that you have already logged in to hqwebinar. Now, go to recordings tab and click there.

    You can do three things with the video

    1. You can play the recording

    2. You can download recording it in your local machine

    3. You can also delete it

    NOTE: If you delete the video you cannot recover it so make a wise decision.




How to redirect attendees to a specific webpage after the webinar?


You can do it in 2 easy steps:

  1. After successfully logging in go to events section and click on your webinar event.





    You will land up here.


  2. Now follow the steps 1, 2, 3 and 4 as shown in the figure below.
    1. Click on 'Registrations section' on the left

    2. Click on 'Thank you page' tab to select it.

    3. Enter the URL where you want to redirect the attendees after the webinar.

    4. Click on the 'Save Url' button.

    You have successfully added the page to redirect your attendees to.






How can I design a custom page for attendees registration?


Come I will quickly guide you through the steps.

  1. After successfully logging in go to events section and click on your webinar event.





    You will land up here.


  2. Follow the steps 1, 2 and 3 to launch the editor as shown below.






  3. After clicking on launch button you will land up here.

    You get 3 options to select from:

    1. To start from a blank template.

    2. To edit your saved templates.

    3. To use the premium templates.






  4. If you select the blank template then you will be prompted to name it like this.






  5. You can add following features in your page:

    1. Headings

    2. Paragraph

    3. Video (URL or upload your own)

    4. Call to action button

    5. Social Media Integration for:

      1. Twitter

      2. Facebook

      3. Google

      4. LinkedIn

      5. Pinterest




    NOTE: You can add URLs for social media by clicking on 'Page Settings' as shown in image 4




  6. Some more features like countdown timer and form for input.






  7. Click on button shown in figure below to insert images.






  8. We have high quality royalty free images for you to use without any hassle. Go ahead play with them and make a cool page for your registrants.






Do you have a list of attendes and wish to register them in bulk?


You can do it in 2 easy steps:

  1. After successfully logging in click on any of the webinars for which you want to add the attendees in bulk.





    You will land up here.






  2. Now follow the steps 1 and 2 as shown in the figure below.
    1. Click on 'Bulk Upload' as shown in above figure.

    2. Important: The format of your data should be strictly as shown below.




    3. Click on the 'Browse' button to select the file in (.csv) format only.




    Now click on upload to register all your lead on a single click like magic!